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Ordering
How to Order Online
Payment Options
Ordering online is the quickest and easiest way to order.  You may also place orders by:
Phone 508-564-5840
Fax     508-564-5844
Email orders@capecodprovisions.com (please do not email credit card information; follow up with a phone call to provide it)
Mail   Consumer Order, Cape Cod Provisions, 31 Jonathan Bourne Drive, Unit 1, Pocasset, MA  02559-4919
We accept MasterCard, Visa and Discover.  To pay by personal check, money order or certified check, please mail to address below along with your order (be sure to include shipping charges - see below chart).
Consumer Order
Cape Cod Provisions
31 Jonathan Bourne Drive, Unit 1
Pocasset, MA  02559-4919
Sales Tax
There is no sales tax on our products.  We are based in Massachusetts where food items are not taxed.
Changing or Cancelling an Order
You may change or cancel an order if it has not shipped. (Note, orders often ship the same day as placed.)   Call Customer Service at 508-564-5840.  Customer Service hours are 9:00 a.m. to 4:00 p.m. EST. 
Shipping
Shipping Coverage Area
All consumer orders are shipped via UPS from our facility in Massachusetts, and can only be delivered to a street addresses within the 48 contiguous states.  UPS Ground is the service utilized, unless warm weather or customer “need by” date necessitates expedited service.  We currently do not ship consumer orders to the following locations:  Alaska, Hawaii, outside the U.S. including Canada, P.O. Boxes and APO/FPO addresses.
Shipping Charges (per recipient)
Standard Delivery (UPS Ground)
$50.00 and under$50.01 - $75.00
$75.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 and over
$10.00
$11.00
$12.00
$14.00
$17.00
10% of total merchandise cost
For 2nd Day Service add $15.00 to above rates.  2nd Day Service is required when shipping during warm weather or to a warm climate that is more than 2 days UPS Ground transit time.  (See Warm Weather Shipping.)   If you require Overnight Service, please call Customer Service at 508-564-5840.
Warm Weather Shipping (over 74° F at recipient’s location)
Shipping during warm weather or to a warm climate requires a special insulated shipping container and reusable cold pack.  There is a $4.00 charge per shipping container.  Most orders fit in one shipping container.  This charge will be automatically added to your total during processing in our office (not online).  If the delivery location is more than 2 days UPS Ground transit time (see chart below), then 2nd Day Service is required.  If you do not proactively select 2nd Day Service as the online order shipping method, this charge will be automatically added to your total during processing in our office.  Warm weather orders are only shipped on Monday, Tuesday and Wednesday to prevent chocolate from sitting over the weekend at a UPS facility. 
Order Processing & Delivery Time
We strive to pack and ship all orders within two business days, so your order will most likely ship the same day as it is placed or the next day.  If you absolutely need an order to ship out the same day as placed, please call customer service at 508-564-5840 by noon EST.  Note, orders that ship to warm climates are only shipped on Monday, Tuesday and Wednesday.  And during the summer all orders are shipped on Monday, Tuesday and Wednesday, so that they do not sit over the weekend at a UPS facility.
Business Days in transit from Pocasset, MA  02559 
For an estimate of total days to deliver, add 2 business days for order processing and shipping to the appropriate number of transit days.
Within our online shop, select a product category by clicking the left-hand tab or by clicking the category picture from center screen.  Most products are available per individual unit, by the case (10% savings), or by the pound.  Within a category add a quantity to as many items as you wish then click Add to Cart (located at top and bottom of page).  You will be brought to a summary window.  From here you can continue shopping by clicking Back or by clicking on any product category on the left, or you may Proceed to Checkout.  
Once you are finished shopping, click on View Your Cart.  Here you can review items and quantities ordered and modify if desired, or you may click Proceed to Checkout.  Then follow the prompts to complete your order (all fields in red are required).
Ordering Options
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Shipments are delivered Monday through Friday except legal holidays. Below is a map of the number of business days it takes UPS to deliver a Standard Delivery (UPS Ground) package shipped from Cape Cod Provisions in Massachusetts.  Note, this excludes the pick up day, as well as the time it takes us to process the order.  To be safe, add 2 business days; (1-2 days to process & ship) + (UPS transit days) = total days to delivery.   If you would like to know the exact delivery date, please contact customer service at 508-564-5840 or customerservice@capecodprovisions.com.  If the recipient will not be home during typical UPS delivery hours, consider having the package delivered to a place of employment.
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